Openspace Troubleshooting
Listed below are some common questions and answers we have from new clients about logging in/approving documents on our Openspace portal.
Q: How do I log in/I didn’t receive the log in email?
A: As the link comes from info@fuseaccountants.co.uk it could well get caught up in spam/malware so please check your junk mail.
You can also log in online using this link: https://fuseaccountants.irisopenspace.co.uk/. Your email address is your username and then you should use your password previously used. If you can’t remember the password or need to reset, then just click on the link ‘Forgot your password?’ to create a new one.
Q: How do I approve and do I need to print and sign?
A: You do not need to print and sign anything – just log into the online portal, ‘Download’ the document, then ‘Approve‘ it once it has downloaded. The system will prompt you to download a document first and then you’ll be able to click approve it after that.
Q: What is my password/I don’t remember it?
A: We do not hold passwords, if you have created one in the past and you don’t remember it then click on ‘Forgot your password?’ link to reset it.
Q: Documents appear blank?
A: If any of the documents appear blank, this can happen if you are using a Chrome browser. Some of the new updates have caused a clash in software and they’re still working on it. If you log in using a different browser, then the documents will be visible.
Q. Can I approve my documents on my phone?
A: Yes. The Iris Openspace system is mobile responsive so you are able to log in, download, view and approve any document on a mobile phone. The process is easy and user friendly, simply log in (using the credentials you set previously) from the email notifying you a new file has been added for electronic approval.
From there, you will be taken to a page where you will see a green “thumbs up” or a red “thumbs down” icon. To approve, you will need to click the link of the document to download and view. Depending on your phone settings, this may open up a new browser tab, or the current page will direct you to the document. Once you have viewed the document, either press the back arrow or select the browser tab with the approve/decline icons and select the outcome. You will notice the page refresh will will allow you to view the status of the document, and may notify your accountant that you have responded if you wish to do so.